Customer Satisfaction Survey

Customer Satisfaction Survey 2026

Company/Customer name*

Contact person*

Street*

ZIP*

City*

Country*

Phone number

How do you rate our field service?

	very good	good	satisfactory	sufficient	inadequate	insufficient
Customer care	1	2	3	4	5	6
Reachability	1	2	3	4	5	6
Consulting / Competence	1	2	3	4	5	6
Appearance / Friendliness	1	2	3	4	5	6
Processing time	1	2	3	4	5	6

How do you rate our back office (sales)?

	very good	good	satisfactory	sufficient	inadequate	insufficient
Customer care	1	2	3	4	5	6
Reachability	1	2	3	4	5	6
Consulting / Competence	1	2	3	4	5	6
Appearance / Friendliness	1	2	3	4	5	6
Processing time	1	2	3	4	5	6

How do you rate our delivery service?

	very good	good	satisfactory	sufficient	inadequate	insufficient
Compliance with delivery dates	1	2	3	4	5	6
Satisfaction with the shipping company	1	2	3	4	5	6
Undamaged delivery	1	2	3	4	5	6

How do you rate our products (VARTA)?

	very good	good	satisfactory	sufficient	inadequate	insufficient
Quality	1	2	3	4	5	6
Website	1	2	3	4	5	6
Social media	1	2	3	4	5	6
Sales material	1	2	3	4	5	6
Promotions	1	2	3	4	5	6
Sustainability	1	2	3	4	5	6

How do you rate us in general?

	very good	good	satisfactory	sufficient	inadequate	insufficient
How satisfied are you in general?	1	2	3	4	5	6
Overall rating of our company and the price-performance ratio	1	2	3	4	5	6

What can we improve in the future, what do you want from us?

May we contact you with questions?

By checking this box, you consent to allow VARTA Consumer Batteries GmbH & Co. KGaA to collect, process and store the data entered above for the purpose of responding to your inquiry / comments. The processing of your data will occur in compliance with our and all applicable legal requirements. The transmission of your data will occur only if you check the box. Your consent can be withdrawn at any time.*