var DataFaq = {"FaqItems":[{"SubCategory":28,"Question":"","Answer":""},{"SubCategory":32,"Question":"","Answer":""},{"SubCategory":29,"Question":"","Answer":""},{"SubCategory":25,"Question":"","Answer":""},{"SubCategory":47,"Question":"","Answer":""},{"SubCategory":47,"Question":"","Answer":""},{"SubCategory":47,"Question":"","Answer":""},{"SubCategory":44,"Question":"","Answer":""},{"SubCategory":34,"Question":"","Answer":""},{"SubCategory":39,"Question":"Are additional components required to install a VARTA storage system?","Answer":"

Our AC systems are complete systems that do not require additional components. Make sure that components such as circuit breakers, residual current devices, or connecting cables are available on site to connect the device. Our VARTA.wall DC system requires a compatible photovoltaic inverter and all on-site components to which it is connected. The list of compatible inverter manufacturers<\/a> can be found in our downloads in the B2B area.<\/p>"},{"SubCategory":34,"Question":"Are system errors displayed in the online portal?","Answer":"

Yes, system errors are displayed in the portal.<\/p>"},{"SubCategory":45,"Question":"Are the generation system\u2019s data displayed in the online portal?","Answer":"

To display the generation system\u2019s data in the online portal, a PV sensor or a SunSpec connection is required. All compatible manufacturers can be found in the compatibility list for the respective storage system.<\/p>"},{"SubCategory":28,"Question":"Are VARTA energy storage systems smart systems?","Answer":"

Yes, integrating EMS (Energy Management System) and BMS (Battery Management System) makes VARTA energy storage systems smart. The charging strategy and safety are controlled by the storage system. It can also be connected to a wide range of smart home applications to further optimize self-consumption and self-sufficiency. The VARTA.wall can be used for self-consumption optimization and other smart home applications within the compatibility and functionality scope of the respective inverter. You can check compatibility in the corresponding download area<\/a>.<\/p>"},{"SubCategory":42,"Question":"Can anyone install or make changes to a VARTA energy storage system?","Answer":"

To ensure the safety of our systems, the installation, commissioning, maintenance, and any other work on the VARTA energy storage system may only be carried out by trained and certified installers.
Training and certification are provided by us or by one of our recognized specialist partners. To participate, you must have successfully completed training as a qualified electrician in accordance with DGUV Regulation A3.
More information about certification and current training dates is available here<\/a>.<\/p>"},{"SubCategory":41,"Question":"Can I connect other generators to my VARTA storage system?","Answer":"

The connection of generators other than photovoltaic systems is not covered by the VARTA warranty.<\/p>"},{"SubCategory":25,"Question":"Can I continue installing VARTA storage systems if my certified employee has left the company?","Answer":"

No, the installation of a VARTA storage system must be carried out by a certified specialist. To continue installing VARTA energy storage systems, you can either get certified yourself or have another employee certified. Here<\/a> you can access our certification training courses.<\/p>"},{"SubCategory":59,"Question":"Can I control other electrical devices via the VARTA storage system?","Answer":"

The VARTA pulse neo features its own energy management system (EMS) and can therefore control other electrical devices and communicate, for example, with a wallbox. With the VARTA element backup, other loads can also be controlled via the storage system using a relay command. With the VARTA.wall, other electrical devices can be controlled via a suitable inverter or a compatible EMS.<\/p>"},{"SubCategory":26,"Question":"Can I monitor my VARTA storage system?","Answer":"

You can monitor the values of your VARTA battery storage system via our web interface, our online portal, or the mobile app.<\/p>"},{"SubCategory":28,"Question":"Can I use the VARTA storage system in stand-alone mode?","Answer":"

No, VARTA energy storage systems are not intended for stand-alone operation. The VARTA element S5 and VARTA one models have an emergency power function. In case of a power outage, they switch to stand-alone mode for a short time.<\/p>"},{"SubCategory":30,"Question":"Can two or more VARTA energy storage systems be connected together?","Answer":"

The VARTA pulse neo can be cascaded with up to five additional AC storage systems (VARTA pulse, VARTA element) and used as a cascade master. Cascading the VARTA.wall or linking AC and DC storage systems is currently not possible.<\/p>"},{"SubCategory":55,"Question":"Can VARTA energy storage systems benefit from KfW subsidies?","Answer":"

Yes, VARTA energy storage systems are eligible for KfW subsidies. The required blocking function can be implemented using a data logger or a SunSpec connection.<\/p>"},{"SubCategory":41,"Question":"Do I still need the inverter for my photovoltaic system?","Answer":"

Our AC backup systems VARTA pulse neo and VARTA element require a photovoltaic inverter. This makes installation much easier and more flexible, as no changes need to be made to the existing system. An external inverter is essential for the VARTA.wall DC storage system, as it is a DC storage system. You can use a hybrid inverter (connecting PV system and battery storage to a single inverter) or a separate battery inverter. Only if you want to replace an existing PV inverter with a hybrid inverter as part of the installation will you no longer need the existing PV inverter.<\/p>"},{"SubCategory":28,"Question":"Does the Battery Management System (BMS) independently control charging and discharging?","Answer":"

No, charging and discharging of the energy storage system are controlled by the specially developed VARTA Energy Management System (EMS VS-Pro). The BMS handles safety monitoring of the battery cells and manages balancing when cells are connected in series.<\/p>"},{"SubCategory":41,"Question":"Does the generation system have to be three-phase?","Answer":"

No, the generation system can also be unbalanced (e.g., single-phase), as the current sensor balances the generation and consumption power.<\/p>"},{"SubCategory":28,"Question":"For which operating modes are VARTA energy storage systems designed?","Answer":"

VARTA energy storage systems focus on self-consumption optimization. Additionally, the VARTA one and VARTA element S5 systems can switch to emergency power mode in the event of a power outage.<\/p>"},{"SubCategory":52,"Question":"How are VARTA energy storage systems disposed of?","Answer":"

The energy storage system is dismantled into its components during disposal. The battery cabinet can be disposed of as electronic waste. The battery modules are collected by VARTA Storage and largely recycled. This does not apply in service cases, in which components must always be returned to VARTA.<\/p>"},{"SubCategory":46,"Question":"How can I access the storage system locally?","Answer":"

You can access the energy storage device locally via \"http:\/\/varta+serial number\" or via its IP address, depending on the network settings. For a direct peer-to-peer connection, the IP address is 169.254.0.5<\/p>"},{"SubCategory":46,"Question":"How can I get local access to my storage system?","Answer":"

You need to be connected to the home network to gain access. Additionally, the customer can authorize remote access by the installer, if needed. This authorization can be configured individually in the VARTA.energy portal.<\/p>"},{"SubCategory":58,"Question":"How can I register as an installer?","Answer":"

To register as an installer with VARTA, you must have completed a certification training course. You can complete it here<\/a>. You will then receive login credentials for the VARTA portal and can register there. Here<\/a> is the link to our portal.<\/p>"},{"SubCategory":44,"Question":"How do I register a storage system in the portal?","Answer":"

After installing a VARTA energy storage system, the device must be registered in the portal. Only after this registration can the customer complete the warranty registration and be eligible for a 5- or 10-year warranty on the system.<\/p>"},{"SubCategory":39,"Question":"How long does it take to install VARTA energy storage systems?","Answer":"

The installation time is reduced to just a few hours and is influenced by various factors such as the model, installation location, or distance from the sub-distribution board\/meter cabinet. The plug-and-play technology makes installation easy and fast for all systems. Provided all components are available on site, the installation of all our VARTA systems takes about 30 minutes.<\/p>"},{"SubCategory":38,"Question":"How long does it take to retrofit the VARTA element series?","Answer":"

Retrofit installation is estimated to take around 30 minutes.<\/p>"},{"SubCategory":28,"Question":"How loud is the active ventilation of the VARTA energy storage units?","Answer":"

The ventilation noise of our energy storage units depends on environmental factors such as the expansion stage and room temperature and is comparable to other household appliances of this size. You can find guidance in the data sheet for your energy storage unit in our download area<\/a>.<\/p>"},{"SubCategory":39,"Question":"How many free fuse slots are required in the distribution board?","Answer":"

VARTA pulse:<\/strong> Protective fuse (single-pole) 1 slot, current sensor 4 slots (the hinged transformer does not necessarily have to be mounted on the top rail), RCD (single-phase) 2 slots if necessary.
VARTA element and VARTA one:<\/strong> Fuse (three-pole) 3 slots, current sensor 4 slots, RCD 4 slots if necessary.<\/p>"},{"SubCategory":55,"Question":"How much do VARTA energy storage systems cost?","Answer":"

For pricing information, please contact your installer. As an installer, you can obtain binding price information from our wholesalers.<\/p>"},{"SubCategory":36,"Question":"How much maintenance do VARTA energy storage systems require?","Answer":"

Like any high-quality complex system, regular maintenance is required to ensure proper functioning. In addition, our warranty can only be honored if, as we recommend, the first maintenance is performed after two years and then every three years. Depending on the storage type, maintenance takes about 30 minutes.<\/p>"},{"SubCategory":36,"Question":"How often does the VARTA storage system need maintenance?","Answer":"

Maintenance of VARTA energy storage systems can only be performed by certified VARTA installers. The storage system must be serviced for the first time within two years after commissioning and then every three years. All information on the specified maintenance intervals can be found in the user manual of the respective storage system model in our download area<\/a>.<\/p>"},{"SubCategory":43,"Question":"I have received a storage unit \u2013 what do I need to pay attention to?","Answer":"

If you have received a VARTA energy storage unit, check the packaging for any transport damage. The VARTA element backup features a shock sensor on the packaging. If the sensor display is red, this indicates transport damage. If you notice any defects upon delivery, document them on the delivery note, have them confirmed by the carrier\u2019s signature, and reject the delivery if necessary. Inform the supplier about the damage as soon as possible.<\/p>"},{"SubCategory":25,"Question":"Is a certification course required to install the VARTA.wall DC system?","Answer":"

Yes, a prior online certification is required for installing VARTA.wall. Through the certification training, we ensure that installers are familiar with our products and safety requirements to guarantee an optimal installation process.<\/p>"},{"SubCategory":27,"Question":"Is an additional PV inverter required?","Answer":"

The VARTA AC systems VARTA pulse neo and VARTA element backup have a built-in inverter but also require a photovoltaic inverter. This means that no interference with the existing wiring is necessary. The VARTA.wall DC storage system also requires an inverter. Compatible inverter manufacturers can be found in the respective compatibility list in the download area<\/a>.<\/p>"},{"SubCategory":54,"Question":"Is hazardous materials handling covered in the training?","Answer":"

Basic knowledge regarding transportation hazards is provided during the certification training. However, this does not constitute official hazardous goods training.<\/p>"},{"SubCategory":25,"Question":"Is my VARTA certificate still valid after changing employers?","Answer":"

Yes. Simply inform us of the change and we will register you as a certified installer under your new employer.<\/p>"},{"SubCategory":28,"Question":"Is the system equipped with network and system protection (NA protection)?","Answer":"

Our AC storage systems VARTA pulse neo and VARTA element backup already have integrated NA protection. The VARTA.wall DC system does not include built-in NA protection.<\/p>"},{"SubCategory":32,"Question":"Is there a time limit for retrofitting the VARTA element?","Answer":"

Since each battery module has its own Battery Management System (BMS), there is generally no time limit for retrofitting modules. However, retrofit kits may no longer be available for older storage models. This currently applies to the VARTA element S1 and S2 models, and in the future may also affect the S3 and S4 series.<\/p>"},{"SubCategory":38,"Question":"Is there a time limit for retrofitting the VARTA element?","Answer":"

Since each battery module has its own Battery Management System (BMS), there is generally no time limit for retrofitting modules. However, retrofit kits may no longer be available for older storage models. This currently applies to the VARTA element S1 and S2 models, and in the future may also affect the S3 and S4 series.<\/p>"},{"SubCategory":45,"Question":"My storage system is offline \u2013 what can I do?","Answer":"

If your storage system has not yet been connected to the Internet and you would like to do so now, contact your installer. If the storage unit was previously online and is now offline, check whether the unit is connected to the router, repeater, or D-LAN via LAN cable. For the Element series, the LAN cable can be connected to the port provided at the back of the storage unit. For all other VARTA models or if in doubt, consult your installer. If the storage system is connected to the LAN cable but is still offline, check if it appears among the \"connected devices\" in the router and whether the required ports are enabled (the necessary ports are listed in the user manual of the storage unit). Also, make sure DHCP is enabled for the storage system.<\/p>"},{"SubCategory":28,"Question":"To what extent can the system be modified?","Answer":"

For safety reasons, the system cannot be modified. Optional relay contacts can be controlled on the VARTA pulse and VARTA element; one relay contact is already integrated in the VARTA system.<\/p>"},{"SubCategory":33,"Question":"What are the advantages of an AC system?","Answer":"

Thanks to the inverter integrated into the battery, our AC systems are independent of the generation system\u2019s inverter. This makes it easy to connect the storage system to new or existing photovoltaic systems. This independence increases the system\u2019s overall safety. During consumption, the output of the storage system can be added to that of the generation system, enabling a higher total power output.<\/p>"},{"SubCategory":37,"Question":"What are the room requirements for installing a VARTA energy storage system?","Answer":"

VARTA AC systems must be kept at an ambient temperature between +5\u00b0C and +30\u00b0C throughout the year. Therefore, outdoor installation or installation in unheated external buildings is not suitable for these devices. The room must have sufficient thermal exchange, must not have excessive humidity, and must contain a smoke detector. Additionally, distance regulations between the device and other objects must be observed. The VARTA.wall DC system is less temperature-sensitive than our AC systems due to its aluminum housing and can therefore also be installed in places such as garages. All installation information is available in the respective user manuals, which can be found in our download area<\/a>.<\/p>"},{"SubCategory":31,"Question":"What cooling system is used for VARTA energy storage systems?","Answer":"

For AC energy storage systems (VARTA element backup, VARTA pulse neo), we deliberately chose active ventilation to maintain the most consistent temperature possible. This ensures a significantly longer battery life. The VARTA.wall features passive cooling (convection).<\/p>"},{"SubCategory":59,"Question":"What does the term capacity mean?","Answer":"

The capacity of a battery is the amount of energy that can be absorbed and used by the storage system. It is further differentiated into nominal capacity and usable capacity or depth of discharge. The nominal capacity is usually stated in the product description. However, depending on the cell chemistry or manufacturer, this capacity can be utilized with varying degrees of efficiency, which is why the usable capacity should always be considered when comparing products.<\/p>"},{"SubCategory":45,"Question":"What is displayed in the online portal?","Answer":"

The portal displays various parameters over time, such as grid consumption, state of charge, switching contacts, etc., of the energy storage system. However, this requires the system to be connected to the Internet.<\/p>"},{"SubCategory":59,"Question":"What is meant by a cycle?","Answer":"

A full charge and subsequent discharge of the battery cell count as one cycle. Partial cycles are accumulated until a full cycle is formed.<\/p>"},{"SubCategory":39,"Question":"What is the maximum cable length from the current sensor to the storage unit?","Answer":"

The VARTA element backup and VARTA pulse neo models are supplied with a 6-wire RJ12 cable of 20 meters in length. If necessary, a cable of up to about 100 m can be used.<\/p>"},{"SubCategory":40,"Question":"When do the 20 weeks before the latest possible commissioning start?","Answer":"

The shipping date from VARTA Storage, stated on the delivery note, is decisive for commissioning. A period of 20 weeks is calculated from this date. After these 20 weeks, the storage system can no longer be fully commissioned.<\/p>"},{"SubCategory":39,"Question":"Where are the electrical connections of the VARTA energy storage system located?","Answer":"

VARTA pulse:<\/strong> The connections are located at the bottom right (plug).
VARTA element:<\/strong> The connections are located at the back (plug).
VARTA one:<\/strong> The connections of the VARTA one XL are located in the base (terminal strip). The connections of the VARTA one L are found under the cabinet cover at the back (terminal strip).
VARTA.wall:<\/strong> The connections are located in the connection area on the left inside the master unit. The cable is routed from the rear.<\/p>"},{"SubCategory":55,"Question":"Where can I buy a VARTA energy storage system?","Answer":"

As an end customer, you purchase our VARTA energy storage systems from an installer. Installers, in turn, can purchase our storage systems from selected wholesalers.<\/p>"},{"SubCategory":56,"Question":"Where can I find all relevant documents, such as the manufacturer's warranty for VARTA energy storage systems?","Answer":"

All documents related to your energy storage system are available here<\/a>.<\/p>"},{"SubCategory":39,"Question":"Where can I find the installation instructions for a VARTA storage system?","Answer":"

Click on the type of storage you wish to install to access a video tutorial:
VARTA element backup<\/a>
VARTA pulse neo<\/a>
VARTA.wall<\/a><\/p>"},{"SubCategory":39,"Question":"Where can I find the installer password?","Answer":"

The installer password is provided during the certification training course.<\/p>"},{"SubCategory":57,"Question":"Where can I find the operating instructions for my storage device?","Answer":"

https:\/\/www.varta-ag.com\/en\/consumer\/service\/downloads-energy-storage<\/p>"},{"SubCategory":39,"Question":"Where can I install a VARTA storage unit?","Answer":"

Due to its housing, the VARTA pulse neo requires a flat wall for installation. The dimensions of the respective storage system and the required clearances from other objects are listed in the user manual. All user manuals can be found in our download area<\/a>.<\/p>"},{"SubCategory":25,"Question":"Where can I register for certification?","Answer":"

All information and registrations for the certification training course are available here<\/a>.<\/p>"},{"SubCategory":51,"Question":"Which certifications and guidelines are met by VARTA energy storage systems?","Answer":"

VARTA pulse neo:<\/strong>